Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email address, phone number where provided, shipping and billing details, order preferences, uploaded photos, personalisation notes, proof feedback, and customer support messages.

We may also collect technical information such as IP address, device type, browser, pages visited, referrer, approximate location, analytics events, and cookie or similar technology identifiers.

2. Payment Information

Payments are handled by secure third-party payment providers such as Stripe. Eden Portraits does not store full card numbers or full payment card security codes on our servers.

3. How We Use Information

We use personal information to process orders, create artwork, provide proofs, manage revisions, print and fulfil orders, communicate with you, provide support, prevent fraud, improve the website, measure performance, and comply with legal obligations.

4. Uploaded Photos and Artwork

Uploaded photos and finished artwork are used to create and fulfil your portrait order. We do not use private customer photos or finished portraits for public marketing without permission.

5. Sharing Information

We may share information with trusted service providers who help us run the business, including hosting, storage, image processing, payment processing, email delivery, analytics, customer support, printing, and shipping providers. We may also share information if required by law or to protect our rights, customers, or service.

We do not sell your personal information.

6. Cookies and Analytics

We may use cookies and similar technologies to operate the website, remember preferences, understand site usage, improve performance, and support customer service tools. Where required, analytics and marketing technologies should respect applicable consent choices.

7. Data Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, legal compliance, and business records. Retention periods may vary depending on the type of information and applicable law.

8. Security

We use reasonable technical and organisational measures to protect personal information. No online service can be guaranteed to be completely secure, so please use care when submitting information online.

9. International Processing

Your information may be processed in countries other than your own where our service providers operate. We take steps designed to protect information in line with this policy and applicable law.

10. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also ask questions about our privacy practices by contacting us.

11. Children’s Privacy

Our service is intended for adults purchasing custom portrait artwork. We do not knowingly collect personal information from children without appropriate permission.

12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will be posted on this page with an updated date.

13. Contact

For privacy questions or requests, contact us at contact@edenportraits.com.